Contact us through the Barclays app
If you're registered for the app, you can send us a secure message from there. As you’ll be logged in, we’ll be able to see your account details, so it’ll be quicker and easier for us to help you.
Send us a message any time from the ‘Contact us’ section of your Barclays app.
It's secure, and our digital assistant is available 24 hours a day, seven days a week. If you need more help, we can message you back between 7am and 11pm on any day.
Not registered for the app? Download it now. You need to be 16 or over to use it. Terms and conditions apply.
Please call us on one of these numbers. From the UK: 0800 282 390 1
From abroad: +44 (0)207 116 7488 1 If you’d like to make a new complaint Select option 1 when you call. We’re here to help Monday to Friday from 8am to 8pm, and Saturday from 9am to 5pm. If you’d like to talk to us about an existing complaint Select option 2 when you call, then select the type of complaint you’re calling about, so we can connect you to the right team. Lines are open Monday to Friday 8am to 8pm.
You can send a letter explaining your complaint to Freepost Barclays Customer Relations You don’t need to include a postcode or add a stamp for your letter to reach us, but please remember to take the postal service into account for our response time.
Find a branch Find a branch
If you want to talk to someone face to face, you can visit us in branch to discuss your complaint. Find your nearest branch
What information do I need to provide when I make a complaint? What information do I need to provide when I make a complaint?
What happens after I’ve made a complaint? What happens after I’ve made a complaint?
Once you’ve made a complaint, we'll aim to contact you within 24 hours. We’ll confirm that we’re looking into your complaint and when you can expect a response. We'll also give you a unique reference number so we can find your record quickly.
Our response We’ll always contact you to discuss our final response. We’ll explain what we’ve found, what we plan to do as a result and why we made the decision. This may be over the phone, by email or by post. We aim to deal with complaints as quickly as possible – this will usually be 15 days, and no longer than eight weeks. We’ll keep you updated.
How do I get an update on my existing complaint? How do I get an update on my existing complaint?
We’ll give you regular updates, but if you feel there’s extra information that will help us resolve your complaint, please call us on one of these numbers. From the UK: 0800 282 390 1 From abroad: +44 (0)207 116 7488 1 Select option 2 when you call, then select the type of complaint you’re calling about, so we can connect you to the right team. Lines are open Monday to Friday 8am to 8pm.
What if I’m not happy with the outcome of my complaint? What if I’m not happy with the outcome of my complaint?